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Outbound Supervisor

Lake Bluff, IL 60044

Posted: 11/09/2023 Employment Type: Direct Hire Job Category: Operations - Management Job Number: 716712

Job Description

The job description outlines a demanding and multifaceted role for the Distribution Supervisor, particularly focusing on managing outbound and inbound operations, overseeing a team, ensuring order accuracy, maintaining safety standards, and enhancing customer service. Here's a summary and possible tips on how to approach this role:

Summary of Responsibilities:
  1. Overseeing Outbound Operations: Managing order processing, packing, shipping, customer communication, and stakeholder interaction.
  2. Team Leadership: Supervising a team of 20-40 individuals, focusing on their development and fostering exceptional customer service.
  3. Maintaining Standards: Ensuring safety, accuracy, and cleanliness in daily operations.
  4. Core Areas: Involving general duties, order management, picking, packing, and shipping.

Key Tips for Approaching the Role:

  1. Team Leadership: Encourage a culture of safety, engagement, and dedication to meeting/exceeding customer expectations. Regular coaching and mentorship are crucial for sustained performance improvement.

  2. Operational Excellence: Utilize metrics to drive performance improvements in safety, quality, service, and cost. Implement process improvements and regularly audit orders for compliance.

  3. Order Management: Efficiently plan and track customer orders, coordinate shipping, and ensure timely fulfillment while meeting customer requirements.

  4. Picking, Packing, and Shipping: Focus on on-time and accurate order completion, along with maintaining quality in packaging and pallets/loads. Extensive knowledge of customer requirements is key. Additionally, train and develop a skilled workforce through SOPs and continual training.

  5. Qualifications: Candidates should possess a Bachelor’s degree in a relevant field or equivalent experience, substantial operations experience in a distribution center, and a demonstrated leadership background.

This role is demanding, requiring an individual who is not only knowledgeable about distribution center operations but is also adept at leading and developing a team, ensuring high standards of customer service, and adapting to a dynamic work environment.

The Distribution Supervisor must be well-versed in various systems like WMS and TMS, have a keen eye for safety and quality, and possess the ability to lead by example, ensuring compliance and accuracy in all aspects of outbound and inbound operations.

Lastly, the candidate should be prepared for overtime when required, and any experience with warehouse equipment would be an added advantage.

This role demands a dynamic, proactive, and hands-on leader who can adapt quickly to the ever-changing demands of a distribution center.

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