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Senior Technology Support Specialist

Eden Prairie, MN 55344

Posted: 03/07/2024 Employment Type: Contract Job Category: Information Technology Job Number: 725322

Job Description

Position Title: Senior Technology Support Specialist – 2nd Shift

Wage: $22.00/hour

Shift: 2nd

Hours: 12:00pm – 9:00pm

As a Senior Technology Support Specialist in La Crosse, WI, you will play a crucial role in providing advanced technical support services, ensuring the seamless operation of hardware and software systems. Your responsibilities will encompass a wide range of tasks, including troubleshooting, installation, maintenance, and end-user training. This position requires a proactive and customer-focused approach to deliver top-notch support in a fast-paced environment. This is a 1 year contract.

Senior Technology Support Specialist Responsibilities:
- Respond to Help Desk requests via phone calls or emails in a 24/7 environment
- Set up and maintain a variety of hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
- Educate end-users on resolving hardware and software issues, providing technical training when necessary
- Assist in the installation, configuration, and usability of desktops, laptops, peripheral equipment, and software, adhering to standards and guidelines
- Monitor stock levels of hardware, submitting equipment requests as needed.
- Perform Front Desk duties, including assisting walk-ins and recording receipts of computer equipment
- Provide on-site technical support for video conference software and hardware
- Evaluate applications and software patches for desktop applications to address issues
- Maintain a working inventory of commonly used items for desktop support
- Monitor telephone calls to troubleshoot and address user problems related to computer software and hardware
- Maintain Incident/Request logs and records for tracking and reporting purposes.
- Conduct preliminary identification of network user problems and escalate as needed for resolution
- Install and maintain printers and scanners
- Set up new computers, ensuring proper operation and software installation
- Investigate and resolve computer software and hardware problems
- Provide software application support to end-users via telephone or on-site
- Demonstrate excellent written and oral communication skills

Requirements for Senior Technology Support Specialist:
- Associate’s degree with 6 months experience in a desktop support environment; Bachelor’s degree preferred
- 6+ months experience/working knowledge of Microsoft Office products
- Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
- CompTIA A+ or CompTIA Network+ certification preferred
- Experience with a ticketing system, such as ServiceNow and ServiceDesk
- Experience with end-user provisioning and desktop provisioning is a plus
- Ability and willingness to work 1st or 2nd shift hours
- Ability to present ideas in user-friendly language
- Physical ability to stand for extended periods and lift up to 35lbs frequently
- Excellent time management, issue management, and project management skills

Key Technologies:
- Certifications: CompTIA A+ or CompTIA Network+
- ServiceNow and ServiceDesk ticketing/tracking system
- Windows 10
- Mac iOS
- PC Imaging Technology - FOG
- Microsoft System Center
- Active Directory
- Microsoft Office 2016
- Citrix Gateway
- Fortinet FortiClient
- Cisco GlobalProtect
- Beyond Trust
- Dell Laptops
- Xerox Printers/Copiers
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