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Senior Technology Support Specialist
11000 Optum Cir Eden Prairie, MN 55344 US
Posted: 03/07/2024
2024-03-07
2024-05-31
Employment Type:
Contract
Job Category: Information Technology
Job Number: 725322
Job Description
Position Title: Senior Technology Support Specialist – 2nd Shift
Wage: $22.00/hour
Shift: 2nd
Hours: 12:00pm – 9:00pm
As a Senior Technology Support Specialist in La Crosse, WI, you will play a crucial role in providing advanced technical support services, ensuring the seamless operation of hardware and software systems. Your responsibilities will encompass a wide range of tasks, including troubleshooting, installation, maintenance, and end-user training. This position requires a proactive and customer-focused approach to deliver top-notch support in a fast-paced environment. This is a 1 year contract.
Senior Technology Support Specialist Responsibilities:
- Respond to Help Desk requests via phone calls or emails in a 24/7 environment
- Set up and maintain a variety of hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
- Educate end-users on resolving hardware and software issues, providing technical training when necessary
- Assist in the installation, configuration, and usability of desktops, laptops, peripheral equipment, and software, adhering to standards and guidelines
- Monitor stock levels of hardware, submitting equipment requests as needed.
- Perform Front Desk duties, including assisting walk-ins and recording receipts of computer equipment
- Provide on-site technical support for video conference software and hardware
- Evaluate applications and software patches for desktop applications to address issues
- Maintain a working inventory of commonly used items for desktop support
- Monitor telephone calls to troubleshoot and address user problems related to computer software and hardware
- Maintain Incident/Request logs and records for tracking and reporting purposes.
- Conduct preliminary identification of network user problems and escalate as needed for resolution
- Install and maintain printers and scanners
- Set up new computers, ensuring proper operation and software installation
- Investigate and resolve computer software and hardware problems
- Provide software application support to end-users via telephone or on-site
- Demonstrate excellent written and oral communication skills
Requirements for Senior Technology Support Specialist:
- Associate’s degree with 6 months experience in a desktop support environment; Bachelor’s degree preferred
- 6+ months experience/working knowledge of Microsoft Office products
- Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
- CompTIA A+ or CompTIA Network+ certification preferred
- Experience with a ticketing system, such as ServiceNow and ServiceDesk
- Experience with end-user provisioning and desktop provisioning is a plus
- Ability and willingness to work 1st or 2nd shift hours
- Ability to present ideas in user-friendly language
- Physical ability to stand for extended periods and lift up to 35lbs frequently
- Excellent time management, issue management, and project management skills
Key Technologies:
- Certifications: CompTIA A+ or CompTIA Network+
- ServiceNow and ServiceDesk ticketing/tracking system
- Windows 10
- Mac iOS
- PC Imaging Technology - FOG
- Microsoft System Center
- Active Directory
- Microsoft Office 2016
- Citrix Gateway
- Fortinet FortiClient
- Cisco GlobalProtect
- Beyond Trust
- Dell Laptops
- Xerox Printers/Copiers
Wage: $22.00/hour
Shift: 2nd
Hours: 12:00pm – 9:00pm
As a Senior Technology Support Specialist in La Crosse, WI, you will play a crucial role in providing advanced technical support services, ensuring the seamless operation of hardware and software systems. Your responsibilities will encompass a wide range of tasks, including troubleshooting, installation, maintenance, and end-user training. This position requires a proactive and customer-focused approach to deliver top-notch support in a fast-paced environment. This is a 1 year contract.
Senior Technology Support Specialist Responsibilities:
- Respond to Help Desk requests via phone calls or emails in a 24/7 environment
- Set up and maintain a variety of hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
- Educate end-users on resolving hardware and software issues, providing technical training when necessary
- Assist in the installation, configuration, and usability of desktops, laptops, peripheral equipment, and software, adhering to standards and guidelines
- Monitor stock levels of hardware, submitting equipment requests as needed.
- Perform Front Desk duties, including assisting walk-ins and recording receipts of computer equipment
- Provide on-site technical support for video conference software and hardware
- Evaluate applications and software patches for desktop applications to address issues
- Maintain a working inventory of commonly used items for desktop support
- Monitor telephone calls to troubleshoot and address user problems related to computer software and hardware
- Maintain Incident/Request logs and records for tracking and reporting purposes.
- Conduct preliminary identification of network user problems and escalate as needed for resolution
- Install and maintain printers and scanners
- Set up new computers, ensuring proper operation and software installation
- Investigate and resolve computer software and hardware problems
- Provide software application support to end-users via telephone or on-site
- Demonstrate excellent written and oral communication skills
Requirements for Senior Technology Support Specialist:
- Associate’s degree with 6 months experience in a desktop support environment; Bachelor’s degree preferred
- 6+ months experience/working knowledge of Microsoft Office products
- Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
- CompTIA A+ or CompTIA Network+ certification preferred
- Experience with a ticketing system, such as ServiceNow and ServiceDesk
- Experience with end-user provisioning and desktop provisioning is a plus
- Ability and willingness to work 1st or 2nd shift hours
- Ability to present ideas in user-friendly language
- Physical ability to stand for extended periods and lift up to 35lbs frequently
- Excellent time management, issue management, and project management skills
Key Technologies:
- Certifications: CompTIA A+ or CompTIA Network+
- ServiceNow and ServiceDesk ticketing/tracking system
- Windows 10
- Mac iOS
- PC Imaging Technology - FOG
- Microsoft System Center
- Active Directory
- Microsoft Office 2016
- Citrix Gateway
- Fortinet FortiClient
- Cisco GlobalProtect
- Beyond Trust
- Dell Laptops
- Xerox Printers/Copiers
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Ready to discover exciting job opportunities in the vibrant city of Eden Prairie, Minnesota? Known for its picturesque landscapes, thriving economy, and a warm community spirit, Eden Prairie offers a perfect blend of urban amenities and natural beauty. With a bustling job market, top-notch schools, and easy access to popular attractions like the Eden Prairie Center and Purgatory Creek Park, this area is an ideal place for career growth and work-life balance. Immerse yourself in the local art scene at the Eden Prairie Art Center, catch a show at the Eden Prairie Players Theatre, or cheer on the Minnesota Vikings at the U.S. Bank Stadium in nearby Minneapolis. Join us in exploring the endless possibilities this charming region has in store for you! Start your job search today!